Technical Analyst

Company: VirtualVocations
Location: Saginaw
Posted on: October 23, 2024

Job Description:

A company is looking for a Technical Analyst to support energy efficiency software production systems.

Key Responsibilities

Triage and address client/production issues via email, phone, and ticketing system
Act as a subject matter expert for clients and manage their expectations
Deliver training sessions and webinars to clients and work on special projects to enhance processes

Required Qualifications

3 to 5+ years of experience in a technical support or related role
Bachelor's degree in Math, Physics, Computer Science, Business, or Engineering preferred
Experience with SQL/MySQL or database troubleshooting
Familiarity with UNIX command line and file permissions
Experience supporting a Software as a Service (SaaS) platform is a plus

Keywords: VirtualVocations, Midland , Technical Analyst, Professions , Saginaw, Michigan

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