Real Time Analyst

Company: VirtualVocations
Location: Saginaw
Posted on: October 16, 2024

Job Description:

A company is looking for a Real Time Analyst - Lead Workforce Management Representative.

Key Responsibilities

Monitor real-time queues and manage transactions across multiple lines of business
Analyze call trends and provide recommendations for staffing and strategy adjustments
Lead daily performance reviews and communicate updates to internal stakeholders

Required Qualifications

Bachelor's degree or equivalent experience
Minimum of two years of call center experience
Intermediate expertise in Excel and PowerPoint
Ability to work flexible hours and overtime as needed
Experience with call center tools and workforce management software

Keywords: VirtualVocations, Midland , Real Time Analyst, Professions , Saginaw, Michigan

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