IT Support Specialist

Company: PeopleShare Inc
Location: Southfield
Posted on: January 22, 2025

Job Description:

"Empower Technology, Elevate Careers - Join Our Team as an IT Support Specialist!"

PeopleShare is hiring for an IT Support Specialist in Southfield, MI

This is an excellent opportunity to grow your career in IT with a respected organization that values customer service, adaptability, and problem-solving skills.

Job Details for IT Support Specialist:

• Location: Southfield, MI 48034
• Schedule: Monday - Friday, 9:00 AM - 6:00 PM
• Hiring Immediately
• Weekly Pay Job Description for IT Support Specialist:
  • Assist users with opening and managing support tickets, including doing so on their behalf.
  • Escalate work stoppages and ensure timely resolution of issues.
  • Conduct daily ticket reviews, ensuring movement towards closure and proper classification with corresponding service level objectives (SLOs).
  • Differentiate between training needs and support issues for accurate issue classification.
  • Provide end-of-day summaries, which may include internal and customer-facing updates.
  • Perform additional support tasks such as password resets and workstation setup or reassignments as needed. Knowledge, Skills, and Abilities:
    • Strong customer focus and professionalism with excellent verbal and written communication skills.
    • Ability to diagnose and troubleshoot technical issues efficiently in a fast-paced environment.
    • Strong organizational and time management skills with the ability to multi-task.
    • Basic knowledge of Microsoft Operating Systems, PC hardware, and network environments, including Active Directory.
    • Familiarity with common software applications like Microsoft Office and Adobe, with troubleshooting experience.
    • Knowledge of mobile device platforms (iOS, BlackBerry, etc.) and Mac OS is a plus.
    • Adaptable, dependable, and able to work independently or as part of a team. Additional Job Duties IT Support Specialist:
      • Respond promptly to customer support requests, maintaining professionalism throughout.
      • Provide Tier I level support for Ricoh products and services, including operating systems, software, VoIP, email, mobile device management, disaster recovery, malware detection, and workstation diagnostics.
      • Escalate unresolved issues through proper channels.
      • Document all support interactions and steps performed in the ticketing system.
      • Collaborate with other resources to resolve or escalate issues efficiently. Job Requirements for IT Support Specialist:
        • High school diploma required; A+ and Microsoft (MTA/MCSA) certifications are a plus.
        • Minimum of two years of experience in a customer service-oriented role.
        • Experience with ACDs/IVRs and case management systems is a plus.
          
          IND98
          
          VMS 27850 DHI
          Requirements: Job Type: Temporary Post Date: 01/20/2025

Keywords: PeopleShare Inc, Midland , IT Support Specialist, Other , Southfield, Michigan