Contact Center Operations Supervisor
Company: VirtualVocations
Location: Grand Rapids
Posted on: October 19, 2024
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Job Description:
A company is looking for a Supervisor, Contact Center
Operations.
Key Responsibilities
Oversees daily operations of contact center teams to ensure
customer satisfaction and compliance
Monitors interactions and metrics to maintain performance, quality,
and efficiency standards
Provides training and coaching to staff and evaluates team
performance for improvement opportunities
Required Qualifications
Bachelor's degree required
4+ years of related experience or equivalent knowledge and
skills
Ability to prioritize and manage time effectively
Experience in training and coaching staff
Familiarity with compliance requirements in contact center
operations
Keywords: VirtualVocations, Midland , Contact Center Operations Supervisor, Other , Grand Rapids, Michigan
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