District Manager
Company: Disability Solutions
Location: Ann Arbor
Posted on: October 16, 2024
Job Description:
Valet Living Doorstep is the standard-setting waste and
recycling collection amenity that adds value and convenience to
more than 1.8 million apartment homes across 40 states.As a
District Manager, you will play a crucial role in ensuring
exceptional service delivery across a portfolio of 20 - 30+
apartment communities. You will be responsible for overseeing and
directing a team of 15-30+ dedicated associates, known as Service
Valets, within your assigned district. In this role, you will
demonstrate a service culture that prioritizes the service
experience. You'll model, train and coach expectations to deliver
the service standard.Salary Range: $48,000 - $53,000Schedule: This
position requires willingness to work a variable schedule which
could include hours in the morning/early afternoon and evening,
depending on current business needs.Work environment: You will work
from both a home office and in-field (community properties), as
necessaryCompany Vehicle ProvidedResponsibilities:
- Drive service excellence by ensuring daily and nightly
completion of resident doorstep trash/recycle/compost pick-up for
assigned communities
- Create a scheduling plan in partnership with your Operations
Manager based off monthly and weekly trash workload
- Comply with, promote, and train Service Valets on collection
policies and procedures
- Drive system (iValet) compliance through consistent
communication, training, and development of all Service Valets
- Plan and manage the collection process by fully utilizing the
tools provided to ensure budget targets are achieved and client
requirements are met
- Track nightly performance against key performance indicators
(KPIs) and contribute to service transformation and business growth
by recommending productivity improvements
- Increase Service Valet retention through promoting a sense of
associate belonging and ensuring a high level of engagement
- Provide on-call support to Service Valets and assigned
communities
- Report safety incidents in a thorough and timely manner
- Regularly complete community checks to ensure quality standards
are maintained
- Address associate development needs and facilitate appropriate
coaching or training opportunities
- Attend team meetings virtually, in person, or off-site when
needed
- Perform other duties as assignedQualifications:
- High school diploma or GED equivalent
- Proven track record in building and leading successful
teams
- Strong analytical skills with experience working with
spreadsheets and data analysis
- Proficiency in MS Word, Outlook, Excel & PowerPoint
- Solid understanding of basic employment law, customer service
principles, and leadership/management concepts
- Demonstrates unwavering work ethic, integrity, and a strong
sense of accountability
- Ability to effectively manage stress and adapt to a changing
work environment
- Demonstrates exceptional verbal and written communication
skills, fostering effective and engaging interactions with
individuals
- Proven ability to build and maintain effective teams, while
holding oneself and others accountable
- Excellent task prioritization skills, with the ability to
organize and manage workload based on clients' needsPhysical
Requirements and Special Conditions of Employment:
- This position requires that you can lift and/or carry up to
50lbs, walk distances including up and down stairs, bend at waist
and/or knees and lift arms at/over shoulders
- Ability to occasionally work outdoors and work/drive in
changing weather conditions
- Ability to be exposed to disagreeable odors
- Valid driver's license and ability to operate a company vehicle
in a manner consistent with local and state rules and regulations
and company policyOur full-time associates are provided with the
following comprehensive, flexible benefits:
- Health coverage for you and your family through medical,
dental, vision plans
- Healthcare Savings Account (HSA) plan with employer HSA
contribution, Healthcare & Dependent Care Flexible Spending
Account
- 401k Savings Plan with matching company contribution
- Paid Time Off program (up to 20 days PTO per calendar year plus
10 Holidays, 1 Floating Holiday & 1 Volunteer Day)
- Support for continued education through tuition reimbursement
of up to $5,250 per year & access to Valet Living online education
center
- Referral bonus program (up to $2,500 for each referral
hired)
- Pet insurance plan options
- Financial protection through disability, life, accidental death
& dismemberment, and business travel insurance
- Associate and family assistance program
- Associate Relief Fund
- Associate discount program
- Rewards and Recognition program
- Free access to Torch Fitness (virtual program and events)The
final compensation offered will be determined based on various
factors, including the candidate's location, level of experience,
and skill set. As such, it may fall outside the range listed
above.The application window is anticipated to close 60 days from
the date the job is posted.#LI-AC1Are you a current Valet Living
employee? If so, click to apply.Valet Living is an Equal
Opportunity Employer that values the strength diversity brings to
the workplace. We recruit, employ, train, compensate, and promote
without regard to race, religion, creed, color, national origin,
age, gender, sexual orientation, gender identity, marital status,
disability, veteran status, or any other basis protected by
applicable federal, state or local law.Valet Living is committed to
working with and providing reasonable accommodations to individuals
with disabilities. If, because of a medical condition or
disability, you need a reasonable accommodation for any part of the
application or interview process, please contact us at and let us
know the nature of your request along with your contact
information.Please note, this is a dedicated e-mail box designed
exclusively to assist applicants with accommodation requests in
relation to Valet Living's recruiting process. Inquiries about the
status of applications will not receive a response from this e-mail
box. We will make accommodations during the recruitment process in
accordance with applicable law.
Keywords: Disability Solutions, Midland , District Manager, Hospitality & Tourism , Ann Arbor, Michigan
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